A ground hostess is an individual who works for a particular airline at an airport, similar to an on-the-ground flight attendant. This person provides customer service, and most often works as a check-in agent at the gate, answering questions and ensuring customers have all the required documentation before they board the plane. The requirements to become a ground hostess are usually not too strict; generally, the airlines will want to hire someone with some customer service experience, and possibly someone who has worked in travel or tourism. It might also be necessary to pass a type of entrance exam, and a thorough background check in some cases, in order to get a job as a ground hostess.
A person who wants to become a ground hostess should attempt to get as much experience in customer service as possible, since this is the single most important aspect of this job. Any customer service experience is positive, but that which is related to the tourism, travel, or hospitality industry is the best. It is important to always have a polite and professional manner, and a well-groomed appearance for this job as well. Ground hostesses represent the airline, just as the flight attendants do on the plane, and it is very important to the airline that they maintain a certain level of professionalism.
For people who want to pursue a career in the airline industry, and want to become a ground hostess in order to be eligible for promotions, it might be a good idea to actually complete some education in travel or tourism. There are associate's degrees in this field that may make it more likely that you will be hired for this position. In some cases, certain airlines might require applicants to complete an entrance exam,as well as a criminal background check, before they are eligible to become a ground hostess, especially as laws and regulations continuously get more strict surrounding air travel.
It will also be necessary to fill out an application and submit your resume if you want to become a ground hostess. At the interview, be sure to discuss your experience and how you have resolved challenging or stressful situations by remaining calm. It is likely that you will sometimes encounter upset and angry passengers as a ground hostess, so airlines will want to know that you possess the ability to resolve these situations without escalating them. Your ability to work well with fellow employees is important as well in this position, so be sure to highlight that too.