What are Common Cabin Crew Interview Questions?
An interview for a position with an airline’s cabin crew can be approached, in many ways, as it is similar to any other job interview. Regardless of the type of job or what the position entails, it is extremely prudent to be prepared to answer some of the most common general interview questions. Subsequently, an interviewee should be prepared to answer customer service-related questions, as customer service is an essential part of being in a cabin crew. Interviewees should also expect more specific cabin crew interview questions that relate to the stresses of flying and reacting to specific scenarios having to do with in-flight service.
Arguably, the most common cabin crew interview questions will be questions that could be asked in almost any other interview for any other job. Expect the interviewer to ask questions such as “What is your greatest strength?”, “What is your biggest weakness?”, and of course, “Why are you interested in working for this company?” These questions are essentially universal and provide the interviewer with basic information before the discussion progresses. Do not make the mistake of thinking these questions are so common or obvious that preparation is not warranted: messing up one of the simplest questions could make a bad impression before the specific cabin crew interview questions are even asked.
Working as a member of an airline’s cabin crew is generally considered a customer service job, so it is wise to be prepared for some questions of this nature. An interviewer might ask “What are some characteristics of excellent customer service?”, “How would you handle a difficult customer?”, or “What steps would you take to solve a dispute between customers?” The interviewer might also ask an interviewee to describe a past experience dealing with hard to please customers or a scenario in which the interviewee displayed outstanding customer service. These questions are common during interviews for many types of jobs, but are also common cabin crew interview questions.
As an interview progresses, the questions usually become more specific. Some specific airline cabin crew interview questions might address how an interviewee would handle the stresses related to flying, how swiftly he or she is able to identify a possible problem or threat associated with air travel, or how well he or she would fit in with other crew members and with corporate image and policy. During this type of questioning, it is common for interviewers to pose a scenario and ask the applicant to describe how he or she would react. For example, an interviewee might be asked what he or she would do if a passenger refused to follow aircraft procedures, such as not smoking or correctly stowing luggage. Another possibility is asking how an applicant would handle an emergency situation such as a fire or evacuation.
@Fa5t3r - From what I've heard, they want people who present well physically, who are cheerful and welcoming and who are calm and smart. If I was going to an interview for this kind of thing, I would focus as much on my appearance as anything else.
Although from what I've heard there is quite a process for getting a position with an airline, so I'd also do research on what individual companies expect from applicants.
@MrsPramm - The cabin crew isn't just there to make people feel welcome. They also need to be trained in a wide variety of different safety procedures. And it is a very popular career path, so the competition for it would be high. I don't deny that being cheerful will help, but being able to answer questions about cultural sensitivity and your own ambitions are going to be just as relevant.
Over preparing for interview questions is always the best policy.
I would think that your composure would be the most important aspect of this interview. They probably don't expect you to get every single interview question right but they will expect you to remain calm and collected and to exude warmth and friendliness, because that's what they want in cabin crew.
Most of the job is going to be taught in training but they can't really teach you how to be charming and welcoming, so I imagine that's what they're looking for. It can be difficult to be like that in an interview, but then it can be difficult to be like that after a twelve hour flight, so if you can't manage it, you might be looking at the wrong profession.
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