We are independent & ad-supported. We may earn a commission for purchases made through our links.

Advertiser Disclosure

Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.

How We Make Money

We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently from our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

What can I Expect from Call Center Employment?

By Ken Black
Updated Mar 02, 2024
Our promise to you
Practical Adult Insights is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At Practical Adult Insights, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

Call center employment is one of the most common types of office positions available for hourly employees. The main goal of a call center is to produce sales and troubleshoot various customer issues. Call center employment can be very stressful and is usually in a fast-paced, high-demand environment.

There are two basic forms of call center employment, outbound and inbound. Most employees prefer to work in an inbound call center whenever possible. In this case, the calls come into the call center. Therefore, those who are calling are doing so of their own volition, which can make the initial parts of the conversation easier. Outbound call centers usually focus on sales or some other form of marketing promotion. The calls may be cold calls, which are significantly more difficult, or may be generated through some type of lead.

For most job hunt situations, the most common call center jobs will be in the area of sales. This is common simply because there is so much turnover in a call center sales environment. Entry-level call center employment focusing on sales is very easy to obtain. In some cases, the jobs will be hourly. Others will be base pay along with commission. A few may be 100-percent commission. This will normally be discussed during a job interview.

Sales may be a particularly difficult type of call center employment simply because there are targets that will need to be met. These targets will usually not only include the number of calls that should be made during the day, but also sales targets. Those who are able to produce should be rewarded accordingly. Top producers usually get more hours, better bonuses, higher commissions or even higher base salaries.

Call center employment can either be obtained directly through working with a company or through a job agency or temp agency. In some cases, the type of work offered will be nothing more than a part-time job or temp job. The temporary job, depending on performance and business, could lead to more permanent employment. Using a temp agency helps the company see which workers are the most desirable.

Traditionally, call center employment opportunities are numerous. However, there are certain things that can increase your chances of landing the job, or at least getting an interview. This includes noting any sales or customer service experience on the job application. Those who have some background in these areas are likely to be more attractive to an employer. Another big plus is previous experience in a call center environment.

Practical Adult Insights is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.

Discussion Comments

By Reminiscence — On May 21, 2014

I've been hearing about home based call center employment, but I haven't figured out who to contact about it. What I've heard is that some companies, usually the kind that take reservations or sell products online, will train people to answer incoming calls and enter the information into a computer. The employee's home essentially becomes a customer service call center.

One selling point about virtual call center employment is the flexibility of working hours. A stay-at-home parent can decide to plug in a telephone headset and log onto the company's reservation system or whatever. From that point on, outside calls get routed to that number and the call handler walks customers through the process. If the call handler wants to do something else, he or she simply logs out and decides when to return to work. It sounds like a great deal to me, if only I knew how to apply for the position.

By AnswerMan — On May 20, 2014

My sister works at a customer service call center for a computer company, and she told me the hardest thing for her was working irregular shifts. She would work first shift hours for a few weeks, then get assigned to overnight shifts for two months sometimes. If the product is sold worldwide, there is no such thing as a slow shift. If it's the middle of the night in the US, it's still morning somewhere else. She said the third shift often stayed the busiest.

According to my sister, call center employees can be monitored by their supervisors at any time. There may be an official process for handling a troubleshooting call, for example, and the call handler needs to stick to that script even if the customer wants to talk about other things. There may be a lot of down time while a fix is in progress, so the call handler needs to be courteous but not too friendly. Supervisors will often critique these calls and explain how they could have been handled better. Almost everything is recorded.

Practical Adult Insights, in your inbox

Our latest articles, guides, and more, delivered daily.

Practical Adult Insights, in your inbox

Our latest articles, guides, and more, delivered daily.