We are independent & ad-supported. We may earn a commission for purchases made through our links.

Advertiser Disclosure

Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.

How We Make Money

We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently from our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

What Does a Director of Professional Services Do?

Nick Mann
By
Updated Mar 03, 2024
Our promise to you
Practical Adult Insights is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At Practical Adult Insights, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

A director of professional services plays an important role in spawning company growth and optimizing its overall efficiency. Being successful in this career typically requires someone with leadership skills, motivational skills and a creative mindset. In most cases, this position requires a minimum of a bachelor's degree in business or a related area, but a master's degree is often ideal. While the specific type of industry that a director of professional services may work in can vary, his primary job duties are basically the same; these include performing industry research, creating improvement projects, acquiring and training personnel, developing up-selling techniques and participating in company meetings.

Performing ongoing industry research is a fundamental responsibility of the position; this includes monitoring industry trends, understanding customer demographics, staying abreast of the latest marketing strategies and keeping track of competitors. In addition, he might implement customer surveys to determine which areas need improvement, which can be important for meeting the needs of customers and maximizing company revenue. Consequently, it's beneficial for a director of professional services to have an analytical mind.

As he uncovers information pertaining to his industry, it's also his job to create improvement projects. For example, if he finds consistent complaints concerning customer service, he might initiate a project that's designed to improve customer service. Before beginning a project, a director of professional services must determine which tools are necessary, the time frame and any other factors.

Another integral part of this job involves acquiring and training personnel; a professional services director will often need to identify the specific qualities of workers for each position, then interview and hire suitable applicants. After employees are hired, it's also his responsibility to ensure everyone is adequately trained. In some cases, he may handle the training process himself or hire a company trainer. Along with this, a director of professional services may work to develop up-selling techniques to key customers; for example, he might create special sales promotions to offer to repeat customers. This practice is intended to strengthen a client base and increase earnings.

In addition, this position usually requires an individual to participate in company meetings. In order to keep different departments of a company on the same page, it's often necessary for the professional services director to meet with other department heads. During these meetings, he might discuss recent industry findings, project ideas and improvement plans. Consequently, a person should have effective communication skills and work well within a group.

Practical Adult Insights is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.
Nick Mann
By Nick Mann , Former Writer
Nicholas Mann, a professional freelance writer with over a decade of experience, helps clients achieve their goals by creating compelling content that builds authority, boosts exposure, and drives leads and sales. With a relevant degree, he crafts engaging content across a wide range of topics. His ability to understand and communicate complex ideas effectively makes him a valuable contributor to any content creation team.

Discussion Comments

Nick Mann

Nick Mann

Former Writer

Nicholas Mann, a professional freelance writer with over a decade of experience, helps clients achieve their goals by...
Learn more
Practical Adult Insights, in your inbox

Our latest articles, guides, and more, delivered daily.

Practical Adult Insights, in your inbox

Our latest articles, guides, and more, delivered daily.