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What does a Room Service Server do?

By Kasey James
Updated Mar 03, 2024
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A room service server may have many different responsibilities. The servers usually report to a room service manager while working. They are expected to restock items, take orders, and deliver those orders to each room at a hotel or lodge. The server may also have to help with other areas of the hotel when room service orders are slow.

When the room service servers begins their shifts, they will most likely have to check in with the manager and then start preparing for the day. Preparation could include restocking the kitchen with food items, condiments, and eating utensils. Most hotel servers have a cart to run the food from room to room, which may need to be restocked as well.

The hotel guests will call the room service number to place an order. The server will take the food order and hand it off to the kitchen. After the kitchen staff prepares the food, the server will then place it on the cart and deliver the order to the correct room.

Once the order is delivered to the room, the room service server will go over the order with the hotel guest to be sure it is correct. The server will also take items off the cart and place them neatly on the room table. He is usually expected to be polite and build a good rapport with hotel guests. When guests are done with their food trays, the server is responsible for picking up the dirty dishes and bringing them back to the kitchen.

Room service employees are also expected to keep the hotel minibars and snack items stocked in each room. If a guest has a special request, the server may also have to fulfill those demands as well. The room service server can also help serve food in the hotel restaurant or bar when it is especially busy.

Since the room service server has so many duties, he often has to have prior experience to get a job in a hotel. Hotel employers look for people who have customer service skills or have had a job serving customers within the food industry. Servers should also be neat in appearance and have a pleasant attitude with the customers and the other hotel employees.

Room service employees are often paid an hourly wage or yearly salary and receive tips from the hotel guests. A full-time server may be eligible for medical and other benefits offered by the employer. Servers can typically make a good living if they work hard and please their guests.

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Discussion Comments

By tigers88 — On May 01, 2012

@Ivan83 - I imagine that the reverse could be true too. You are in Las Vegas and you have just lost a bundle so you are trying to hold all of your money close to the vest. The room service server comes up and you tip him a buck if anything at all.

I also worked as a room service server once and I did not make all that much money. The hotel I worked for did not have a lot of room service calls and many of the guests were business travelers who could not care less if they tipped the hotel employees.

By Ivan83 — On Apr 30, 2012

Being a room service server can often net you more money than being a traditional server. Many people in hotels are on vacation and are in particularly good moods. They tend to be pretty loose with their money and tip better than many diners in restaurants.

I worked as a room service server in a big Las Vegas hotel and after a busy Friday or Saturday night you could walk out with $400 or $500 in cash. Not bad for riding on elevators with hamburgers.

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