We are independent & ad-supported. We may earn a commission for purchases made through our links.

Advertiser Disclosure

Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.

How We Make Money

We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently from our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

What Does a Security Dispatcher Do?

Mary McMahon
Updated Mar 03, 2024
Our promise to you
PracticalAdultInsights is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At PracticalAdultInsights, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

A security dispatcher handles administration tasks and coordination for a security company. This may be a firm offering security services to multiple clients, including people with private homes as well as businesses, or an internal security group for an organization, staffed with its own personnel rather than by an agency. Dispatchers facilitate communication between officers in the field, clients, and other personnel. They can also call emergency services for assistance in escalating situations.

One part of the job involves scheduling. The security dispatcher is aware of the scheduled work shifts and locations of all personnel on the job, and regularly checks in with people in stationary guard posts as well as on patrol. If people don’t report in, or indicate there is a problem, the security dispatcher may call for backup or ask for law enforcement assistance. Clients also work with the security dispatcher to schedule installation, maintenance, and audit appointments.

When a security alarm is triggered or someone picks up a phone that dials the security office, the dispatcher handles the situation. This person determines whether an emergency is occurring and calls for assistance if necessary. For example, someone who fails to turn off a home alarm in time might give a code over the phone to indicate that the situation is okay. Conversely, if no one answers when a security dispatcher calls a home, responders can be sent over to evaluate and check for anything of concern, like someone trying to break in or homeowners in trouble.

Data entry can be part of the work. When new clients enroll, the security dispatcher may enter their information and update it as needed. Reports can also be entered in the computer by the dispatcher, using resources provided by guards. This frees up personnel for tasks like patrolling or responding to new calls, and allows for more efficient bulk data entry by skilled dispatchers who may be familiar with the system, the codes used, and other issues. At a facility like a corporate or college campus, security dispatchers may be tasked with issuing parking permits and security cards as well, depending on how the department is structured.

Usually a high school degree or equivalent is required to become a security dispatcher. No special training is required, although it can help to have administrative experience and to be skilled at thinking quickly and handling chaotic situations. Once hired, dispatchers receive training in how to operate the system, handle calls, and work with people in emergencies. Refresher training may be required periodically to test knowledge of emergency plans and make sure all personnel are familiar with company protocols.

PracticalAdultInsights is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.
Mary McMahon
By Mary McMahon

Ever since she began contributing to the site several years ago, Mary has embraced the exciting challenge of being a PracticalAdultInsights researcher and writer. Mary has a liberal arts degree from Goddard College and spends her free time reading, cooking, and exploring the great outdoors.

Discussion Comments

Mary McMahon

Mary McMahon

Ever since she began contributing to the site several years ago, Mary has embraced the exciting challenge of being a...

Read more
PracticalAdultInsights, in your inbox

Our latest articles, guides, and more, delivered daily.

PracticalAdultInsights, in your inbox

Our latest articles, guides, and more, delivered daily.