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What does an Installation Coordinator do?

By Carol Francois
Updated Mar 02, 2024
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Installation coordinator is a term that can be used to describe two very different positions. Typically, an installation coordinator is someone who works for a service firm. An installation coordinator can also be someone who coordinates the installation of software or other system-based solutions. Although the job title is the same, the level of responsibility, complexity and compensation are quite different.

An installation coordinator working for a services firm has three primary areas of responsibility: scheduling, coordination of multiple jobs, and estimating time required for each job. Service firms range from installation of equipment to repair calls. Scheduling staff, equipment, and resources appropriately requires experience and a firm understanding of the job requirements.

In order to become a service firm installation coordinator, most employers require successful completion of post-secondary education in the actual trade or service that the firm provides. The most common method of becoming an installation coordination is promotion from a service technician position. Many firms feel that only employees with field experience can really understand all the nuances required to make this change.

This position requires the management of conflicting priorities, excellent communication skills, and the ability to resolve issues quickly, based on limited information. Time pressure is quite high in this job, as poor planning and scheduling results in reduced productivity. Effective management of resources and staff plays a large role in keeping staff motivated and focused.

The second type of installation coordinator is typically part of an information technology project management team. Reporting directly to the project manager, his or her role is to manage all the processes directly related to the installation. This type of installation coordinator starts with a detailed list of all the functional modules and programs in the original software product, as provided by the supplier.

Each change, adjustment or customization must be itemized and tracked. Special instructions surrounding the order of installation and any modification required once the change in implemented must be noted and managed. It is the installation coordinator's responsibility to make sure clients have the correct changes, implemented in the right order. Any clashes of changes or issues are communicated by the installation coordinator to the programmers for correction.

In order to qualify for this type of position, a university degree in computer science, system development, and applications is required. A minimum of 10 years working in the information technology industry is necessary to qualify for this role. There is a significant level of responsibility that often requires extended hours and interference with personal and family life.

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Discussion Comments

By Azuza — On Feb 15, 2012

@KaBoom - Well, I'm going to go out on a limb here and say an IT installation coordinator probably makes more money. So if I had to choose between these two jobs (keep in mind I don't have the skills or experience for either) I would probably choose that one.

An IT coordinator has to have more experience and education than a service business installation coordinator. With all the overtime, it would stand to reason they would make more money.

By KaBoom — On Feb 14, 2012

@JaneAir - Well, in this case it makes sense that the two jobs are called the same thing. After all, the job description of both jobs involves the coordination of the installation of something (equipment or software.)

I have to say though, I think the installation coordinator of the service business has the easier installation job. It takes less experience than working as an IT installation coordinator. Also, it sounds like it's more a 9-5 thing (or at least a job with set hours.) But according to the article, the software installation coordinator might work long hours and a lot of overtime. That doesn't sound very fun to me!

By JaneAir — On Feb 13, 2012

It's always confusing when the same job title can be used to refer to two very different jobs. The jobs of an installation coordinator at a service business and an installation coordinator who works at an IT coordinator are definitely very different. They're even in two different industries!

It seems like both of these jobs require education/training and prior experience though, which makes sense. I'm not sure how an installation coordinator at a service business would be able schedule staff appropriately without understanding the job.

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