A reference librarian provides assistance to users of a library who need help locating resources and information. This job requires excellent customer service skills as well as familiarity with research and the ability to answer challenging questions from patrons who may be searching for obscure and unusual things. Reference librarians must hold a master of library science (MLS) degree and may have additional certifications and qualifications, depending on where they work.
The hub of the reference librarian's workplace is the reference desk, an area that members of the public can approach for information and assistance. The reference desk has resources like computers and connections to the catalog along with references the staff uses frequently, like maps of the area, dictionaries, and so forth. People can ask the librarian for help finding information, an orientation of the library to learn how to use the resources, and other assistance.
Many reference librarians teach classes to members of the public, showing them how to use library resources and providing them with some basic research tips and tricks. On college campuses, the librarian may be very active during orientation week, working with students to help them get familiar with the library. Librarians also provide assistance with using technical resources like microfilm machines, copiers, and so forth, and may troubleshoot Internet access in the library and other problems patrons experience.
A reference librarian can also play a role in developing library collections. Librarians need to know the stock of the library well so they can help people more effectively, and they usually identify weak points and holes in the collection as part of their work. They can make recommendations for new acquisitions and will work with the collections manager on determining what kinds of resources would be most useful for library patrons. These can include books, movies, tapes, sheet music, and other acquisitions.
Working as a reference librarian requires excellent communications skills. Patrons may have vague and unfocused requests that the reference librarian must be able to accurately interpret. Librarians usually want to show patrons how to help themselves in addition to providing information, so patrons will feel more confident in the library, and this requires learning about different communication styles to effectively connect with patrons. One useful skill for people in this position is the “reference interview,” where the librarian asks a series of questions to find out what a patron needs and selects the most appropriate and useful resources.