An administrative manager oversees the support operations of a business or organization. Also known as an office manager, this is the person that keeps a department or company running smoothly. Someone in this position may provide managerial support to a particular division or department, or to an entire company. He or she may also supervise other clerical personnel in an office. The strongest administrative managers have the detail-orientation to keep track of all the day-to-day operations of a business along with strong analytical skills and an ability to work with many different types of people.
A person working in this position needs to be very detail-oriented, which will be reflected in his or her reports to supervisors and simultaneous management of multiple schedules. Those working in a supervisory role need to be able to lead teams of other people effectively, and make the right judgment call when it comes to determining whether a course of action is within company policy. Additionally, anyone working in this position needs to be good with people, as he or she will likely be dealing with both junior employees and clients. He or she also needs to be able to analyze information and make decisions based on his or her analysis, as administrative managers often have to help develop budgets or write reports on employee performance.
Duties and Responsibilities
On any given day, an administrative manager would likely cover general clerical tasks, including correspondence, filing, scheduling, and data entry, but he or she would also help out with facilities maintenance and phone coverage when needed. His or her analytical and organizational skills would come into play in implementing, maintaining and managing the business' operational systems. This includes doing things like managing the budget for office supplies, using database systems, and making sure broken office equipment gets fixed or replaced. Sometimes a person in this position is focused on one other person in the organization: for instance, he or she might manage an executive's schedule and e-mail.
Administrative managers working in larger companies may oversee a team of clerical workers. In this case, he or she makes schedules for the office, assigns jobs to people, and makes sure that they get done properly. When special projects come up, the administrative manager is the one who breaks them down into steps and keeps the people working on the project on track. He or she also has to perform evaluations of staff and provide training or take disciplinary action against staff members who do not perform appropriately.
Human Resources and Other Specialities
In some companies, an administrative manager may also fulfill the role of human resources in a variety of employee-related tasks. This includes writing up contracts, processing payroll, and recruiting and training employees. In organizations with a few administrative managers, each one is generally responsible for a particular area or speciality. For instance, an executive office might hire one manager to keep track of all of its higher ups' schedules, another to supervise payroll, and another to oversee the day-to-day work in the IT department.