We are independent & ad-supported. We may earn a commission for purchases made through our links.

Advertiser Disclosure

Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.

How We Make Money

We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently from our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

What is an Order Clerk?

By Sheri Cyprus
Updated Mar 02, 2024
Our promise to you
Practical Adult Insights is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At Practical Adult Insights, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

An order clerk processes customer orders. He or she may work in a retail store or wholesale warehouse. A high school diploma or its equivalent, plus good customer service and math skills are typically required to work as an order clerk. Order clerks usually must understand computer spreadsheet programs and work with different types of processing software.

Customers' orders may be received by the clerk by telephone, computer, or mail. Alternatively, a supervisor may dispense the orders to the order clerk for processing. Order clerks or supervisors first check the account of the person or company ordering to make sure there are no outstanding bills and credit approval was authorized.

Checking lists of available stock is routinely done by order clerks. If the order clerk can't fill everything on a customer's order due to something being out of stock, company policy in that situation must be followed. In some companies, the clerk must notify the customer, while in others, order clerks add a polite note apologizing for the item being out of stock and advise of a backorder. A backorder is an industry term for supplying a customer's currently out of stock order at a later date. If too many customer purchase orders require backorders, inventory management is considered poor and customer service often suffers.

Checking pricing is another responsibility of most order clerks. The clerk must be sure each customer's invoice contains accurate pricing, since some customers may have special discounts for buying in bulk. An invoice is a company document that lists the pricing and quantity of products purchased. It includes taxes as well as shipping or other charges. Unless a company is small, the order clerk usually passes the invoices to an invoicing clerk; in smaller companies, order clerks may process each invoice using a computer system.

Handling customer complaints and following up on orders are necessary tasks for an order clerk. For this reason, order clerks must have top-notch customer service skills. They have to calmly and efficiently solve problems such as missing shipments, inaccurate pricing or the customer receiving the wrong item. An order clerk's job can become hectic, as he or she may have to resolve several customer problems during the course of a typical workday.

Order clerks work in most industries. Their salaries vary widely depending on their duties and years of experience. Some order clerks get promoted to warehouse managers or technical experts in their industry. For the most part, an order clerk works regular business hours and receives benefits such as medical insurance, a retirement plan and vacation pay.

Practical Adult Insights is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.

Discussion Comments

Practical Adult Insights, in your inbox

Our latest articles, guides, and more, delivered daily.

Practical Adult Insights, in your inbox

Our latest articles, guides, and more, delivered daily.