Personnel training is the process of orienting and educating employees in the workplace. In many cases, this form of training is associated with entry-level education that helps to prepare new employees for the work they will do. At other times, personnel training involves continuing or remedial education opportunities for long-term employees. In either case, staff that is devoted to the task of personnel management and training usually develops the training policies and procedures.
The nature of a corporate personnel training program will vary, depending on the function and purpose of the company. For example, a conference call bureau would normally have a formal training period for new hires who are destined for assignment to positions such as customer service representatives or conference operators. A textile company would hold training that focuses more on the operation of specific machines on the plant floor. The underlying goal of this type of training effort is to ensure that each employee has what he or she needs to successfully manage the responsibilities associated with the position he or she will eventually occupy.
While the bulk of the actual training is focused on the tasks each employee will perform, there is also general information provided about the company. Personnel training programs usually include sessions where the new employees are given background on the company, the goals and mission statement of the business, and general information about relevant company policies and procedures. Information of this type helps employees to know in advance how to deal with just about any situation, from how to change withholding on wages to what process is followed to request time off.
Not all personnel training is done at the point of hire. Many companies also offer continuing education opportunities for long-term employees. Training sessions of this type may include advance orientation related to new products or operational changes that will affect how those employees handle their daily tasks. In some cases, such as with continuing sales training, the focus may be to introduce the sales force to new techniques or technologies that will help them in their efforts to secure more business for the company.
Remedial training is also a common form of personnel training. Training of this type if often utilized in an attempt to salvage an employee who is having trouble complying with his or her assigned responsibilities. The idea is to provide the employee with every chance to become more proficient in the performance of those responsibilities, thus protecting the investment that the company has already made in the individual.
While larger corporations usually operate their own personnel training program, smaller companies may choose to outsource these functions. Corporate trainers can design a workable training program that is provided when and as the company needs this service. Trainers sometimes charge a per hour fee, while others will charge a flat fee for one complete training period.