A network support technician is a technical professional who works in an information technology (IT) department. These occupations support, maintain and repair network systems for an organization, and also train users on how to use related software and systems. To become a network support technician, you typically will need at least a bachelor's degree, experience in the career field, and in-depth knowledge of numerous computer systems.
Although there are no formal educational requirements, you should consider obtaining formal training or a bachelor’s degree in information technology, computer science, or a related discipline to become a network support technician. Almost all post-secondary schools have programs that offer a diploma or degree in networking technology, or a program that encompasses required networking skills that are necessary to become a network support technician. Many people who seek to become a technician will pursue a post-graduate degree as well to help round out their experience and their resumes.
Typically, you will want to find employment opportunities in computer or network-related occupations. Even if you find part-time retail employment in a computer or electronics department of a store, this could help you to become a network support technician in the future. Employers are more likely to hire people with previous computer or networking experience, even if it is basic knowledge. Retail experience also could impress an employer because these types of jobs typically require customer service experience. Because a network support technician works with end users and customers, good customer service skills are typically required for this occupation.
Becoming familiar with several popular networking technologies will likely help you, as well. Most employers have integrated systems that involve several networking technologies that need to communicate and work together. The more popular products and software you understand, the better your employment opportunities will be. You will likely learn several networking concepts and systems throughout your education, but also take the time to research and work with other popular networking technologies, as well.
Obtaining certification in one or several networking technologies is usually a good idea. As organizations continue to store large amounts of critical information on their own networks, credentials related to networking and network systems show an employer you are qualified to successfully support networks. Network security is a top priority for most employers.
Typically, you should apply for network support technician job openings even if the requirements of the position require several years of experience. You can also apply for related job openings such as computer repair, help desk, or computer server technician. Some of these occupations require no previous experience and may offer advancement opportunities to become a network support technician for the employer.