What Does a Telecommunications Analyst Do?
A telecommunications analyst is responsible for managing the telecommunications system of an organization. The job description calls for someone with the ability to properly analyze telecommunications networks, specifically with regard to voice and data communications. Organizations place the efficiency and effectiveness of their networks in the hands of analysts.
As an organization grows, it is the analyst’s job to update the communications systems to accommodate growth and structural changes. In addition, this person has the role of identifying and understanding problems that arise on a network and offering solutions. He or she acts as a network watchdog, providing an organization with a greater sense of security.
Telecommunications analysts measure the traffic that comes across an organization’s network and the costs associated with this traffic. A quality analyst will be able to offer good suggestions on stemming bandwidth costs and will have the ability to help implement these suggestions. He or she is tasked with ensuring that all of an organization’s communication systems work effectively and can be used in conjunction with each other.
A telecommunications analyst is required to maintain telephone networks and other voice communications systems, video conferencing and wireless data networks, ensuring that they function properly on both internal networks and the Internet. It is the job of this person to keep communications networks operating in the most cost-effective ways possible while not sacrificing employee productivity. He or she monitors the network and works to improve stability and availability while enhancing security features. The analyst makes sure that information sent across the network is protected and that outside intrusion attempts into the network are unsuccessful.
Good communication skills are highly sought after in potential candidates for analyst careers. The telecommunications analyst must be able to communicate clearly to organization leaders any problems that affect the network. The analyst must be able to work well in teams and relay network strategies to fellow employees. He or she should be able to instruct others in an organization on how to interact with the communications networks most efficiently. This individual is the backbone of an organization’s networks and is designated as the authority for information regarding every facet of network maintenance.
These jobs usually require at least a bachelor’s degree in computer science or engineering. Some organizations require that an individual hold a master’s degree in one of these fields. Employers also want applicants who are adept in mathematics. Good math skills reflect positively on a potential candidate’s ability to solve problems and analyze data. Those with experience working in an electrical engineering field are significantly more likely to be hired as a telecommunications analyst.
@pastanaga - A network administrator isn't really the same thing as a telecommunications analyst though. I think their jobs overlap in some cases, but I think generally the analyst does the organizing and big picture stuff and the administrator does the day-to-day tinkering and maintenance.
I have an uncle who works as a network admin and he mostly seems to spend his days putting through updates and installing software and basically doing what he's told.
@Mor - To be fair, it's not necessarily the resident telecommunications analyst to blame for that. Often companies have it set up deliberately so that it's difficult to do things like cancel services, because they are hoping you will give up and they can keep your business if it's too much hassle.
There's also the fact that many companies outsource their operators to other countries, which carries it's own problems, since cultural and location context isn't there to help.
Also I'm sure with the bigger companies there are multiple people in charge of different aspects of telecommunications, like the internal networks and the ones that deal with the public. One of my friends is a network administrator for a company and I don't think he does very much with the phones. He just does stuff to keep their internet and email services going smoothly.
I guess these are the guys who are to blame when it's difficult to get hold of anyone in a company by phone. You'd think if a big company had a telecommunications consultant they would be able to sort out their system so that it actually works properly, but I hardly ever seem to encounter systems where it's not completely frustrating to try and get something done.
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