We are independent & ad-supported. We may earn a commission for purchases made through our links.

Advertiser Disclosure

Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.

How We Make Money

We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently from our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.

What does an Assistant Manager do?

By Jess Rhodes
Updated Mar 03, 2024
Our promise to you
Practical Adult Insights is dedicated to creating trustworthy, high-quality content that always prioritizes transparency, integrity, and inclusivity above all else. Our ensure that our content creation and review process includes rigorous fact-checking, evidence-based, and continual updates to ensure accuracy and reliability.

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

Editorial Standards

At Practical Adult Insights, we are committed to creating content that you can trust. Our editorial process is designed to ensure that every piece of content we publish is accurate, reliable, and informative.

Our team of experienced writers and editors follows a strict set of guidelines to ensure the highest quality content. We conduct thorough research, fact-check all information, and rely on credible sources to back up our claims. Our content is reviewed by subject matter experts to ensure accuracy and clarity.

We believe in transparency and maintain editorial independence from our advertisers. Our team does not receive direct compensation from advertisers, allowing us to create unbiased content that prioritizes your interests.

The primary responsibility of the assistant manager, as indicated in the title, is to aid the manager in completion of his duties. The specific duties can range greatly by industry. If the manager supervises production and employees while reporting to upper management, the assistant manager often works more closely with the line employees and customers. The assistant manager, therefore, can often become more involved in human resources and customer satisfaction. Having an extra set of eyes to monitor production and employees allows the manager to have a better understanding of floor needs as well as additional time to plan strategic growth and communicate with upper management.

Assistant managers may also be appointed to perform certain duties normally performed by the manager. Depositing earnings into a bank account, in the case of retail establishments, is one such example of how the assistant manager can aid the manager. This position may also be the first managerial position that disgruntled customers reach in the customer service process. This task alleviates some of the responsibilities from the manager, while ensuring that the customer is heard and treated with respect.

The assistant manager position is often considered a training position to prepare future managers by having them aid and learn from current managers. A manager-in-training program helps ensure that new managers will have an understanding of their responsibilities as well as adequate on-site experience. Manager-in -raining programs may train for positions within that establishment or at an alternative branch. Restaurant franchises, for example, often train assistant managers at alternate locations so they can obtain adequate experience without losing authority over their employees.

Depending on the business’ customer service relationship management strategy, the assistant manager may also be required to be on the front line at all times. An assistant retail store manager, for example, can have the responsibility of interacting with customers and assessing their satisfaction as they are served. This can communicate a dedication to customer service to clients as well as provide upper management with quick access to problems to be addressed on the front line.

Occasionally, assistant managers may take on some human resource responsibilities. This can include dispute resolution and occasional hiring and firing practices. Human resources practices have certain legal ramifications, however, so the assistant manager should be trained in local human resource requirements before completing these tasks. For this reason, not all organizations allocate these responsibilities directly to the assistant managers.

Practical Adult Insights is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.

Discussion Comments

By subway11 — On Aug 09, 2011

I remember when I worked in a grocery store when I was in college; my assistant store manager was the one who did the scheduling for the baggers and the stock personnel.

He was also in charge of handling any customer complaints and also had to train incoming stock personnel on the job. This mainly dealt with teaching the stockman how to order and replenish stock. It was quite a job.

He also had to coordinate floor moves because every now and then the store would change around the stock and moved items to different aisles.

Practical Adult Insights, in your inbox

Our latest articles, guides, and more, delivered daily.

Practical Adult Insights, in your inbox

Our latest articles, guides, and more, delivered daily.